Edona Kurtolli

Biography

A Chicago based business leader, customer success executive, and advocate for women in leadership, Edona is recognized for her expertise in enterprise technology, supply chain risk management, AI, and organizational transformation. With an international career spanning Europe and the US, she combines strategic thinking, operational excellence, and a commitment to helping organizations achieve measurable business outcomes. Currently serving as CS Director at Exiger, Edona works at the intersection of enterprise technology, customer strategy, and business transformation. She partners with global organizations to drive technology adoption, strengthen executive relationships, and translate complex supply chain and regulatory challenges into measurable business outcomes. Her approach extends beyond traditional CS, emphasizing strategic partnerships, cross-functional accountability, and long-term customer value. Before joining Exiger, Edona held a senior leadership role at Resilinc, where she managed relationships with Fortune 500 organizations and contributed to AI-enabled customer experience and supply chain resilience strategies. She helped develop customer success methodologies, mentor colleagues, and advance enterprise engagement practices. Earlier in her career, Edona was at SAC Wireless, a Nokia company, where she focused on operational efficiency, process optimization, and organizational performance within the telecommunications industry. Her experience also includes private sector development, economic initiatives, and strategic communications, giving her a multidisciplinary perspective on business transformation. Edona's professional journey began in Paris and NYC, laying the foundation for a career shaped by international business environments and diverse industries. Her experience also extends into academia, where she taught undergraduate and graduate students as a university lecturer, strengthening her passion for mentorship, education, and developing future leaders. Her academic background includes an MBA, doctoral-level business studies, and specialized professional education in AI, process improvement, and enterprise sales methodologies. Her contributions to the supply chain industry have earned her national recognition, including the 2024 Women in Supply Chain Rising Star Award and the 2026 Women in Supply Chain Trailblazers Award. These honors reflect her commitment to innovation, challenging conventional approaches, and advancing opportunities for women in traditionally male dominated industries. Beyond her corporate career, she's entrepreneurial and passionate about business advisory, leadership development, and emerging technologies. She aspires to shape customer success at the executive level, helping organizations evolve beyond reactive account management toward customer-centric strategies that influence growth, retention, and enterprise value. Her identity is equally shaped by her experiences outside the boardroom. As a mother raising her son, Edona balances the demands of corporate leadership with the responsibilities of parenthood. This experience has reinforced her independence, resilience, discipline, and determination to build a meaningful future for her family while pursuing ambitious professional goals. Her beliefs are that leadership is defined by the ability to influence outcomes, challenge ineffective systems, develop others, and create lasting impact. She is passionate about helping professionals find their voices, recognizing that confidence and leadership develop through experience and a willingness to question the status quo. Looking ahead, she remains focused on expanding her influence as an enterprise leader, advisor, mentor, and advocate for organizational change. Her story is one of ambition, reinvention, and resilience, grounded in the belief that success is measured by personal advancement, but also by the opportunities created, the standards upheld, and the impact left behind.