Melissa Trombo

High-performing MBA, PMP and IT senior leader with 20 years of progressive technology and operational leadership experience in financial, insurance, gaming, and professional services/consulting sectors. Expertise in business assessments, executive coaching, and leading strategic planning and rollouts of IT infrastructure, application development, digital transformation, and organizational development projects in small, mid-sized and large regulated environments. I thrive in customizing business models for operational and technology departments, optimizing and automating processes to boost revenues, customer experience, productivity, and cost savings. I introduce business analytics and metrics, foster a mindset of continuous improvement and empowerment, and upskill leaders and multidisciplinary teams with digital tools, systems, SOPs, and training to provide sustainable infrastructure for explosive growth. With a comprehensive knowledge of Agile and Scrum methodologies, Strategic Planning and Change Management Frameworks, Project Management, Lean and Kanban principles, I guide and lead organizations to achieve and exceed their strategic corporate objectives.